Notices and Disclosures

Consumer Rights, Records Access & Licensure Information

Requesting Your Health Care Records

Clients and former clients have the right to request access to their health care records in accordance with Texas law and the Health Insurance Portability and Accountability Act (HIPAA).

To request copies of your records, please submit a written request that includes your full name, date of birth, dates of service requested, and your preferred method of delivery.

Requests may be submitted by:

• Email: admin@redwoodhealingconnection.com
• Mail: Redwood Healing Connection, PLLC
5900 Balcones Drive Ste 100, Austin, TX 78731 US

Requests are typically processed within 15 business days unless an extension is permitted by law.

Reasonable fees may apply as allowed by state and federal regulations.

Licensure & Regulatory Authority

I am licensed and regulated by the following Marriage and Family Therapy Board:

Texas Behavioral Health Executive Council (BHEC).​
Website: https://bhec.texas.gov

Phone: (512) 305-7700
Mailing Address:
1801 Congress Ave., Suite 7.300
Austin, Texas 78701

Filing a Consumer Complaint

If you have a concern related to access to health care records or a consumer protection issue, you may file a complaint with the Texas Office of the Attorney General, Consumer Protection Division.

Texas Attorney General – Consumer Protection
Website: https://www.texasattorneygeneral.gov/consumer-protection
Phone: 1-800-621-0508

You may also contact the Texas Behavioral Health Executive Council regarding professional conduct concerns.